Our delivery estimates should be used as a general guide only.
POSTAGE & PACKING
We offer FREE standard shipping within Australia for orders over $100.00
We will ship your goods via Australia Post. Orders are typically dispatched within 1-2 business days under normal circumstances. However, during public holidays and peak seasons, like sale periods, there may be a slight delay in regular processing. Once your order is shipped, you'll promptly receive an email containing the tracking number, allowing you to monitor the progress of your delivery.
We will ship your goods via Australia Post. Orders are typically dispatched within 1-2 business days under normal circumstances. However, during public holidays and peak seasons, like sale periods, there may be a slight delay in regular processing. Once your order is shipped, you'll promptly receive an email containing the tracking number, allowing you to monitor the progress of your delivery.
Please note that once an order has been processed we are unable to make changes to your order.
International Shipping
All international orders are calculated at checkout and shipped with tracking by Australia Post.
International orders can take 10 to 15 business days for your shipment to arrive depending on location. The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
We ask that you keep a close eye on the tracking of your parcel. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order has left our hands, Surfa Sam is no longer liable for its whereabouts.
International orders can take 10 to 15 business days for your shipment to arrive depending on location. The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
We ask that you keep a close eye on the tracking of your parcel. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order has left our hands, Surfa Sam is no longer liable for its whereabouts.
Please type postage address carefully, any user errors are not the responsibility of Surfa Sam.
In the event that multiple items are ordered, part deliveries may be necessary. All reasonable attempts to notify you will be made using the details you provided.
INTERNATIONAL CUSTOMS AND DUTIES
Duties, taxes or other fees are the responsibilities of the recipient. These fees will be due at the time of delivery. Surfa Sam is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received.
OUR RETURNS POLICY
We do not issue refunds. We are happy to issue a store credit or an exchange assuming they are returned within 7 days (14 days for International orders), unused, unworn, complete with all original tags, and in ORIGINAL RESALEABLE condition.
As a small business we are not able to cover the cost of returned postage so you are required to cover both the postage cost to Surfa Sam, and back to your address.
For exchanges within Australia, we recommend sending a suitable size self addressed empty / pre-paid Australia Post satchel with your returned goods to ensure the quickest return possible.
All returned goods will be inspected by us before being approved for exchange. Please allow up to 7 days for exchanges to be processed upon our receipt of the goods. Any returned goods received that are deemed unsatisfactory, meaning, not in 100% new / original / unworn / unwashed / undamaged condition will not be accepted, and we will notify the customer via email and the goods will be returned at the customers expense.
When you return your goods you must ensure that they are well packaged so they are not damaged in the post. Please also make sure that the item is sent via a tracked service/insured as Surfa Sam cannot take responsibility for items lost or damaged in transit on returns. Please include a print of the receipt received upon purchase via e-mail and write on reverse your request.
All sales on Sale or Discounted goods are final and cannot be returned or exchanged.
Socks - Due to hygiene reasons we can not offer returns on socks.
For all returns, please contact us at info@surfasamskateboards.com and we will be in touch with further instructions